{"id":12,"date":"2026-04-23T07:33:38","date_gmt":"2026-04-23T07:33:38","guid":{"rendered":"https:\/\/designexperts.co.ke\/nellan\/?page_id=12"},"modified":"2026-04-23T07:33:38","modified_gmt":"2026-04-23T07:33:38","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/designexperts.co.ke\/nellan\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"isSelectedEnd\"><strong>Refund and Returns Policy \u2013 Nellan Computer Solutions Ltd<\/strong><\/p>\n<p class=\"isSelectedEnd\"><strong>Effective Date:<\/strong> 23\/04\/2026<\/p>\n<p class=\"isSelectedEnd\">At Nellan Computer Solutions Ltd, we strive to ensure customer satisfaction by providing quality products and reliable services. This Refund and Returns Policy outlines the conditions under which returns, refunds, and exchanges may be accepted.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>1. Returns Eligibility<\/h3>\n<p class=\"isSelectedEnd\">We accept returns under the following conditions:<\/p>\n<ul data-spread=\"false\">\n<li>The item is defective, damaged, or not as described at the time of purchase<\/li>\n<li>The return request is made within <strong>7 days<\/strong> of purchase or delivery<\/li>\n<li>The item is in its original condition, with all accessories, packaging, and proof of purchase<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">Items that do not meet these conditions may not be eligible for return.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>2. Non-Returnable Items<\/h3>\n<p class=\"isSelectedEnd\">The following items are not eligible for return or refund:<\/p>\n<ul data-spread=\"false\">\n<li>Software products and digital licenses once activated<\/li>\n<li>Custom-built or special-order items<\/li>\n<li>Products damaged due to misuse, accidents, or unauthorized repairs<\/li>\n<li>Consumables (e.g., cables, batteries, unless faulty upon purchase)<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>3. Refunds<\/h3>\n<ul data-spread=\"false\">\n<li>Approved refunds will be processed via the original payment method where possible<\/li>\n<li>Refunds may take <strong>5\u201310 business days<\/strong> to reflect, depending on the payment provider<\/li>\n<li>In some cases, refunds may be issued as store credit<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>4. Exchanges<\/h3>\n<ul data-spread=\"false\">\n<li>Defective or damaged items may be exchanged for the same item (subject to availability)<\/li>\n<li>If the same product is unavailable, a similar item or store credit may be offered<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>5. Repair Services<\/h3>\n<ul data-spread=\"false\">\n<li>Devices brought in for repair are not eligible for refunds once the repair has been completed and approved<\/li>\n<li>If a repair issue persists, we will reassess and attempt to resolve the problem at no additional cost within a reasonable period<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>6. Return Process<\/h3>\n<p class=\"isSelectedEnd\">To initiate a return or refund request:<\/p>\n<ol start=\"1\" data-spread=\"false\">\n<li>Contact us via phone or email within the eligible return period<\/li>\n<li>Provide proof of purchase and details of the issue<\/li>\n<li>Bring or send the item to our shop location for inspection<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Returns will be inspected before approval is granted.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>7. Shipping Costs<\/h3>\n<ul data-spread=\"false\">\n<li>Customers are responsible for return shipping costs unless the item was defective or incorrect<\/li>\n<li>We are not responsible for items lost or damaged during return shipping<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>8. Right to Refuse<\/h3>\n<p class=\"isSelectedEnd\">Nellan Computer Solutions Ltd reserves the right to refuse any return or refund request that does not comply with this policy.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>9. Contact Information<\/h3>\n<p class=\"isSelectedEnd\">For any questions or to request a return or refund, please contact us:<\/p>\n<p class=\"isSelectedEnd\"><strong>Nellan Computer Solutions Ltd<\/strong><br \/>Email: <a href=\"mailto:nellancomputersolutionltd@gmail.com\">nellancomputersolutionltd@gmail.com<\/a><br \/>Phone: +254 793 767 159<br \/>Address: Nairobi CBD, Archives Area, Stanbank House, 7th Floor, Room 726<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<p>We appreciate your business and are committed to ensuring a fair and transparent returns process.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy \u2013 Nellan Computer Solutions Ltd Effective Date: 23\/04\/2026 At Nellan Computer Solutions Ltd, we strive to ensure customer satisfaction by providing quality products and reliable services.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Nellan Computers Solutions Ltd<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Nellan Computers Solutions Ltd\" \/>\n<meta property=\"og:description\" content=\"Refund and Returns Policy \u2013 Nellan Computer Solutions Ltd Effective Date: 23\/04\/2026 At Nellan Computer Solutions Ltd, we strive to ensure customer satisfaction by providing quality products and reliable services.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/designexperts.co.ke\/nellan\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Nellan Computers Solutions Ltd\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/designexperts.co.ke\\\/nellan\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/designexperts.co.ke\\\/nellan\\\/refund_returns\\\/\",\"name\":\"Refund and Returns Policy - Nellan Computers Solutions Ltd\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/designexperts.co.ke\\\/nellan\\\/#website\"},\"datePublished\":\"2026-04-23T07:33:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/designexperts.co.ke\\\/nellan\\\/refund_returns\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/designexperts.co.ke\\\/nellan\\\/refund_returns\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/designexperts.co.ke\\\/nellan\\\/refund_returns\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/designexperts.co.ke\\\/nellan\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund and Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/designexperts.co.ke\\\/nellan\\\/#website\",\"url\":\"https:\\\/\\\/designexperts.co.ke\\\/nellan\\\/\",\"name\":\"Nellan Computers Solutions Ltd\",\"description\":\"Computers &amp; Laptops Shop\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/designexperts.co.ke\\\/nellan\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refund and Returns Policy - Nellan Computers Solutions Ltd","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Refund and Returns Policy - Nellan Computers Solutions Ltd","og_description":"Refund and Returns Policy \u2013 Nellan Computer Solutions Ltd Effective Date: 23\/04\/2026 At Nellan Computer Solutions Ltd, we strive to ensure customer satisfaction by providing quality products and reliable services.","og_url":"https:\/\/designexperts.co.ke\/nellan\/refund_returns\/","og_site_name":"Nellan Computers Solutions Ltd","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/designexperts.co.ke\/nellan\/refund_returns\/","url":"https:\/\/designexperts.co.ke\/nellan\/refund_returns\/","name":"Refund and Returns Policy - Nellan Computers Solutions Ltd","isPartOf":{"@id":"https:\/\/designexperts.co.ke\/nellan\/#website"},"datePublished":"2026-04-23T07:33:38+00:00","breadcrumb":{"@id":"https:\/\/designexperts.co.ke\/nellan\/refund_returns\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/designexperts.co.ke\/nellan\/refund_returns\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/designexperts.co.ke\/nellan\/refund_returns\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/designexperts.co.ke\/nellan\/"},{"@type":"ListItem","position":2,"name":"Refund and Returns Policy"}]},{"@type":"WebSite","@id":"https:\/\/designexperts.co.ke\/nellan\/#website","url":"https:\/\/designexperts.co.ke\/nellan\/","name":"Nellan Computers Solutions Ltd","description":"Computers &amp; Laptops Shop","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/designexperts.co.ke\/nellan\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/designexperts.co.ke\/nellan\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/designexperts.co.ke\/nellan\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/designexperts.co.ke\/nellan\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/designexperts.co.ke\/nellan\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/designexperts.co.ke\/nellan\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":1,"href":"https:\/\/designexperts.co.ke\/nellan\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":5775,"href":"https:\/\/designexperts.co.ke\/nellan\/wp-json\/wp\/v2\/pages\/12\/revisions\/5775"}],"wp:attachment":[{"href":"https:\/\/designexperts.co.ke\/nellan\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}